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Customer Support
When you buy a product in today's competitive environment,
you expect that product to meet your needs. You also expect the manufacturer of that
product to back it up with the kind of customer service and product support that will
prove you made a wise purchase.
Comprehensive
Air Instruments & Measurements understands your need for quality products and
comprehensive support. As the people who design, manufacture, and support your Air
Instruments & Measurements equipment, we have a sincere interest in your satisfaction.
Commitment
We are very proud of the machines that we manufacture. We are committed to providing
ongoing assistance to our customers after the sale. To support that commitment, we offer a
broad range of services on all our products.
Customers Come First
Our dedicated staff members at AIM pledge to:
- Provide non-stop service to all of our customers and partners
- Consistently deliver complete, accurate solutions in a prompt
and courteous manner
- Continue to strive for improvement and to achieve AIM's
overall commitment to "Total Customer Support" by listening to and acting upon
the needs of our callers.
The Project Manager
AIM assigns a Project Manager to each Project [stack monitoring system, emissions
controls system, instrument development project, etc]. This Project Manager is ultimately
responsible to insure that not only the contract is met, but in addition, that the
customer satisfied, and he/she has the ability to requisition additional resources if and
when required.
Types of Support
- Detailed Operations and Maintenance MANUAL with every
shipment, including installation, set-up, operations, maintenance and troubleshooting
details and complete site specific documentation.
- We offer free Training at time of final system check-out, at
our facility.
- We offer Installation & assistance, and on-site training.
- We offer telephonic, fax, e-mail and modem troubleshooting and
assistance.
- We offer one year service contracts, renewable.
- We offer both emergency and routine field service support
where someone goes out to the field to assist.
- Over 50% of our staff are available to provide field support
if/when needed!
Contact Us
For more information on AIM's extensive international sales, service and
support network, please call us in Pasadena, Los Angeles (US) at 626-791-1912, fax us at 626-791-2739, or email us at info@aimanalysis.com
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